Compliance
Privacy Policy
Mekaro Innovative Solutions Ltd respects the privacy of every applicant, customer, staff user, and website visitor. This policy explains how personal information is collected, used, stored, and protected through our website and portal operations.
Company Identity
Mekaro Innovative Solutions Ltd operates from its headquarters in Ozoro, Delta State, Nigeria. The company provides personal, business, and educational loan services and related customer support through its public website and secured staff portal.
Information We Collect
We may collect identity details, contact information, BVN, employment or business information, bank details, uploaded supporting documents, repayment records, staff login activity, and other information required to process applications, manage customer accounts, and secure portal access.
Why We Use Data
Personal data is used to review loan applications, perform verification, communicate application updates, manage approved loans, detect fraud, enforce access controls, maintain security logs, and comply with legal or regulatory obligations.
Cookies And Session Data
Essential cookies are used to maintain secure staff sessions, protect login workflows, and remember compliance choices such as cookie consent. Preference storage may also be used to remember portal notification states and other non-sensitive interface choices.
Sharing And Disclosure
Mekaro does not sell customer data. Information may be disclosed only where reasonably required for verification, payment operations, cloud document storage, email delivery, security monitoring, professional support, or lawful regulatory requests.
Security Controls
The platform uses role-based access controls, secured session cookies, route protection, rate limiting, login monitoring, optional MFA controls, upload validation, and workflow record restrictions to reduce unauthorized access and protect sensitive information.
Retention
Application and loan records are kept for operational, compliance, audit, and customer service purposes for as long as reasonably necessary. Test data may be cleared before production handover, while legitimate business records are retained according to company policy and legal requirements.
Your Rights
Affected individuals may request correction of inaccurate information, ask questions about how their records are used, or raise complaints through the company contact channels published on this website.
Contact
Privacy and compliance questions can be directed to info@mekaroinnovative.com or the company office at 28 Ecomog Plaza, Kwale Road Ozoro, Delta State, Nigeria.